Refund Policy

Please note: All customers are required to have read, understood, and comply with our - Terms & Conditions Of Equipment Hire

Cancellation of a Hire Booking

If you wish to cancel a hire booking, please notify us at least 48 hours before the scheduled pickup date. Cancellations made within this timeframe will receive a full refund. For cancellations made less than 48 hours before the pickup, a cancellation fee may apply, depending on the booking's nature and equipment involved.

For any changes or cancellations, please contact us directly via phone or email.

Faulty Hire Equipment

If the hired equipment is found to be faulty during the rental period, please contact us immediately. We will assess the issue and, if necessary, arrange for a replacement or repair at no additional cost to you, provided the equipment has not been misused, neglected, or failed due to improper operation or failure to follow instructions.

Returning Shop Products & Purchased Goods

If you are not completely satisfied with your purchase, we offer a return or exchange within 7 days of the original purchase date, provided the product is unused, in its original packaging, and in resellable condition. Certain items, such as custom orders or perishable goods, are non-returnable.

To initiate a return or exchange, please contact us with proof of purchase. Shipping costs for returns are the responsibility of the customer unless the product is faulty or damaged.

Refund Process & Timeline

Refunds will be processed within 1-14 business days of approval. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Changes to the Refund Policy

We reserve the right to update or change our refund policy at any time. Any changes will be communicated via our website or directly to customers. Please review the policy periodically to stay informed about any updates.

For information on Australian Consumer Laws, please visit the official Australian Consumer Law website: https://consumer.gov.au/.